Understanding Customer Reactions to Service Failures in Access-Enabling Services: A Cross-Cultural Examination

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Scientific conference in universities or research centers (Scientific conferences in universities or research centers)

Hazee, Simon; Van Vaerenbergh, Yves; De Keyser, Arne et al.

2016

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https://hdl.handle.net/2268/210240

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Disciplines :

Marketing

Author, co-author :

Hazee, Simon ; Université de Liège > HEC Liège : UER > UER Management

Van Vaerenbergh, Yves; KU Leuven > Marketing

De Keyser, Arne; EDHEC Business School

Costers, Annelies; KU Leuven > Marketing

Larivière, Bart; Center for Service Intelligence, Gent University

Language :

English

Title :

Understanding Customer Reactions to Service Failures in Access-Enabling Services: A Cross-Cultural Examination

Publication date :

December 2016

Event name :

Internal Research Seminar, Center for Service Intelligence, Gent University

Event date :

December 2016

Available on ORBi :

since 04 May 2017

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