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Hazee Simon

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Main Referenced Co-authors
Van Vaerenbergh, Yves (28)
Delcourt, Cécile  (19)
Costers, Annelies (4)
De Keyser, Arne (3)
Faseur, Tine (3)
Main Referenced Keywords
Sharing economy (5); Co-creation (3); Service recovery (3); Collaborative consumption (2); Customer rejection (2);
Main Referenced Disciplines
Marketing (36)
Strategy & innovation (1)

Publications (total 37)

The most downloaded
1270 downloads
Hazee, S., Van Vaerenbergh, Y., & Armirotto, V. (May 2017). Co-creating service recovery after service failure: The role of brand equity. Journal of Business Research, 74, 101-109. doi:10.1016/j.jbusres.2017.01.014 https://hdl.handle.net/2268/207250

The most cited

128 citations (Scopus®)

Hazee, S., Van Vaerenbergh, Y., & Armirotto, V. (May 2017). Co-creating service recovery after service failure: The role of brand equity. Journal of Business Research, 74, 101-109. doi:10.1016/j.jbusres.2017.01.014 https://hdl.handle.net/2268/207250

Hazee, S., Zwienenberg, T., Van Vaerenbergh, Y., Faseur, T., Vandenberghe, A., & Keutgens, O. (July 2019). Why customers and peer service providers do not participate in collaborative consumption [Paper presentation]. Frontiers in Service, Singapore.

Hazee, S. (June 2019). Why customers do not participate in the access economy [Paper presentation]. 16th QUIS Conference, Karlstad, Sweden.

Hazee, S., Van Vaerenbergh, Y., Delcourt, C., & Warlop, L. (2019). Sharing Goods? Yuck, No! An Investigation of Consumers’ Contamination Concerns About Access-Based Services. Journal of Service Research, 22 (3), 256-271. doi:10.1177/1094670519838622
Peer Reviewed verified by ORBi

Hazee, S. (2018). Why customers do not participate in the access economy [Doctoral thesis, ULiège - Université de Liège]. ORBi-University of Liège. https://orbi.uliege.be/handle/2268/224268

Zwienenberg, T., Hazee, S., Vandenberghe, A., Van Vaerenbergh, Y., & Faseur, T. (June 2018). Why Customers do not Participate in Collaborative Consumption? [Paper presentation]. 15th International Research Conference in Service Management, La Londe les Maures, France.

Van Vaerenbergh, Y., Hazee, S., & Costers, A. (June 2018). Customer participation in service recovery: A meta-analysis [Paper presentation]. 15th International Research Conference in Service Management, La Londe les Maures, France.

Van Vaerenbergh, Y., Hazee, S., & Costers, A. (2018). Customer Participation in Service Recovery: A Meta-Analysis. Marketing Letters, 29, 465-483. doi:10.1007/s11002-018-9470-9
Peer Reviewed verified by ORBi

Zwienenberg, T., Hazee, S., Van Vaerenbergh, Y., Faseur, T., & Vandenberghe, A. (September 2017). Why Customers do not Participate in Collaborative Consumption? [Paper presentation]. Surrey Think Tank: Collaborative Economy, United Kingdom.

Hazee, S., Van Vaerenbergh, Y., & Armirotto, V. (June 2017). Co-creating service recovery after service failure: The role of brand equity [Paper presentation]. 26th Frontiers in Service Conference, New York, USA.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (June 2017). Burdens of Access: Understanding Customer Barriers and Barrier-Attenuating Practices Related to Access-Based Services [Paper presentation]. 21st EMAN Conference, Liège, Belgium.

Hazee, S., Van Vaerenbergh, Y., & Armirotto, V. (May 2017). Co-creating service recovery after service failure: The role of brand equity. Journal of Business Research, 74, 101-109. doi:10.1016/j.jbusres.2017.01.014
Peer Reviewed verified by ORBi

Hazee, S., Delcourt, C., Van Vaerenbergh, Y., & Kabadayi, S. (April 2017). How to Reduce Rejection of Service Innovations? Uncovering Consumers’ Desired Organizational Actions in Access-Based Services [Paper presentation]. Internal Research Seminar, Gabelli School of Business, Fordham University (USA), New York, United States.

Dadyko, O., Carbonnelle, B., Hazee, S., & Delcourt, C. (2017). BSimple, Embrace the digital transformation. (HEC Liege, unpublished business case written in close collaboration with nGage Consulting, Services Marketing and Management).

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (2017). Burdens of Access: Understanding Customer Barriers and Barrier-Attenuating Practices in Access-Based Services. Journal of Service Research, 20 (4), 441-456. doi:10.1177/1094670517712877
Peer Reviewed verified by ORBi

Hazee, S., Van Vaerenbergh, Y., De Keyser, A., Costers, A., & Larivière, B. (December 2016). Understanding Customer Reactions to Service Failures in Access-Enabling Services: A Cross-Cultural Examination [Paper presentation]. Internal Research Seminar, Center for Service Intelligence, Gent University.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (June 2016). Sharing a Car? Yuck, No! An Investigation of Consumer Contamination in Access-Based Services [Paper presentation]. 10th AMA SERVSIG International Service Conference, Maastricht, The Netherlands.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (June 2016). Sharing a Car? Yuck, No! An Investigation of Consumer Contamination in Access-Based Services [Paper presentation]. 14th International Research Conference in Service Management, La Londe les Maures, France.

Van Vaerenbergh, Y., De Keyser, A., Hazee, S., & Costers, A. (June 2016). Customer Coping With Service Failures Across Cultures: A Multilevel Investigation [Paper presentation]. 25th Frontiers in Service Conference, Bergen, Norway.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (January 2016). Sharing Goods? Yuck, No! An Investigation of Consumer Contamination in Access-Based Services [Paper presentation]. 2nd Joint Research Seminar in Marketing.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (November 2015). Sharing Goods? Yuck, No! An Investigation of Consumer Contamination in Access-Based Services [Paper presentation]. 2nd Joint Doctoral Colloquium in Marketing Management.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (July 2015). Sharing a Car? Yuck, No! An Investigation of Customer Contamination in Access-Based Services [Paper presentation]. 24th Annual Frontiers in Service Conference, San José, United States.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (July 2015). Sharing a Car? Yuck, No! An Investigation of Consumer Contamination in Access-Based Services [Paper presentation]. 22nd AMA SERVSIG Doctoral Consortium, San Jose State University (USA), San Jose, United States.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (May 2015). Do Customers Dare to Share? Exploring Risk Perception and Reduction in Access-Based Services [Paper presentation]. 44th EMAC Annual Conference, Leuven, Belgium.

Van Vaerenbergh, Y., De Keyser, A., & Hazee, S. (March 2015). The Impact of Cultural Values on Customer Coping Responses After Service Failure [Paper presentation]. 2nd Belgian Service Research Day.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (November 2014). Should I Access or Should I Own? Consumers' Perceived risks in Collaborative Consumption [Paper presentation]. Internal Research Seminar KU Leuven, Brussels, Belgium.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (June 2014). Should I Access or Should I Own? Consumers’ Perceived risks in Collaborative Consumption [Paper presentation]. 21st AMA SERVSIG Doctoral Consortium, University of Miami, Miami, United States.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (April 2014). Should I Access or Should I Own? Perceived Risks as Barriers to Usage Intention of Access-Based Consumption [Paper presentation]. 1st Belgian Service Research Day, Ghent, Belgium.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (2014). Should I Access or Should I Own? Perceived Risks as Barriers to Collaborative Consumption [Paper presentation]. 23rd Annual Frontiers in Service Conference, Miami, United States.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (2014). Should I Access or Should I Own? [Paper presentation]. 8th AMA SERVSIG International Service Research Conference, Thessaloniki, Greece.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (November 2013). Should I Own or Should I Share? Consumers’ Barriers to Usage Intentions of Commercial Sharing Programs [Paper presentation]. Annual PhD Research Day, Radboud University, Nijmegen School of Management.

Hazee, S., Delcourt, C., & Van Vaerenbergh, Y. (September 2013). Why Would I Use Commercial Sharing Programs? A Realistic View of Consumer (Non-) Usage Intention [Paper presentation]. 1st Ownership and Decision Making Workshop, Vienna University of Economics and Business, Vienna, Austria.

Hazee, S. (September 2013). Why Would I Use Commercial Sharing Programs? A Realistic View of Consumer (Non-) Usage Intentions [Poster presentation]. Workshop on Ownership and Decision Making, Vienna, Austria.

Hazee, S. (June 2013). To Be Afraid or to Be Proud? The Impact of Emotional Valence and Response Efficacy on Persuasion in Anti-Drink Driving Advertising [Poster presentation]. 42nd EMAC Conference, Istanbul, Turkey.

Hazee, S. (2013). Le bonheur, c'est d'avoir ?

Hazee, S. (30 April 2013). Sustainable Product Service Systems: consumer usage intentions and impact on well-being [Poster presentation]. 2nd Higher Education and Research Awards for Future Generations, Brussels, Belgium.

Hazee, S. (2013). The impact of negative (fear) and positive (pride) emotional appeals on persuasion in a public health communication context: road safety case in Belgium [Paper presentation]. Conference for the 'Non-profit marketing' expert group of STIMA, Brussels, Belgium.

Hazee, S. (2012). The impact of negative (fear) and positive (pride) emotional appeals on persuasion in a public health communication context: road safety case in Belgium [Master’s dissertation, HEC-ULg]. ORBi-University of Liège. https://orbi.uliege.be/handle/2268/143748

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