Publications of Didier Van Caillie
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See detailLa force de la sous-culture de responsabilité comme condition d’amélioration continue dans l’hôpital
Bounazef, Djida ULg; Van Caillie, Didier ULg; Salouatchi, Hichem Sofiane et al

Scientific conference (2017, September)

Ce papier positionne la sous-culture de responsabilité comme facteur d’amélioration continue à travers le renforcement des valeurs et pratiques. Il analyse les valeurs, les comportements, les facteurs de ... [more ▼]

Ce papier positionne la sous-culture de responsabilité comme facteur d’amélioration continue à travers le renforcement des valeurs et pratiques. Il analyse les valeurs, les comportements, les facteurs de motivation/démotivation à l’engagement et la perception du leadership de 380 médecins dans des hôpitaux algériens. Les résultats montrent des corrélations significatives entre le niveau d’implication de l’équipe dirigeante, le poids des contre-cultures, la perception des sous-cultures, l’appartenance aux groupes catégoriels et la normalisation des comportements et valeurs partagées des médecins. Ces interactions représentent un facteur déterminant dans les processus d’amélioration continue. [less ▲]

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See detailSustainable performance management in high-end luxury goods firms: the use of the "Reputation-Clock" Model
Riguelle, France ULg; Van Caillie, Didier ULg

in Gardetti, Miguel Angel (Ed.) Sustainable Management of Luxury (2017)

The chapter describes the motivations and the content of a performance management tool, the "Reputation-Clock" Model, applied to the specific case of Raidillon, a small Belgian luxury firm active in the ... [more ▼]

The chapter describes the motivations and the content of a performance management tool, the "Reputation-Clock" Model, applied to the specific case of Raidillon, a small Belgian luxury firm active in the sector of high-end watches and leather goods. Based on the assumption that reputational capital accumulation and dilution is a complex adaptive system (CAS) embedded in its own environment and context, the “Reputation-Clock” integrates the major KPIs that a small firm from the high-end luxury goods industry has to leverage in order to manage its reputation performance from a sustainable point of view. [less ▲]

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See detailImplementing an University Risk Management approach at the University of Liège : the lessons from one year experiment
Kamto Kenmogne, Marius ULg; Van Caillie, Didier ULg; Despy, Laurent ULg

Scientific conference (2016, October 10)

In the vision of educational organisations as loosely coupled systems already depicted by Weick in 1976, the need for a global and integrated management system allowing to optimise dynamically the use of ... [more ▼]

In the vision of educational organisations as loosely coupled systems already depicted by Weick in 1976, the need for a global and integrated management system allowing to optimise dynamically the use of scarce resources in an environment characterized by an increasing pressure to comply to the multiple requirements imposed by the numerous internal and external stakeholders of (Public) Universities is growing. In this context, this study relies on an analysis of the recent literature about risk management in complex organizations and on the first lessons drawn from a first one-year experiment in the implementation of an ERM approach in a Public University context to discuss the interest of developing an effective University Risk Management methodology and protocol in a University and to identify the benefits of ERM for universities. [less ▲]

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See detailLE COMPROMIS ENTRE CULTURE NON PUNITIVE ET CULTURE JUSTE : ANALYSE DES SOUS-CULTURES DE SÉCURITÉ DES PATIENTS DANS UN SERVICE DE RADIOTHÉRAPIE
Kamto Kenmogne, Marius ULg; Van Caillie, Didier ULg; BOGA, Deniz ULg et al

E-print/Working paper (2016)

The recent publication of the report "Medical error-the third leading causes of death in the US" (Makary & Daniel, 2016) has led to a renewed attention to the issue of patient safety in many developed ... [more ▼]

The recent publication of the report "Medical error-the third leading causes of death in the US" (Makary & Daniel, 2016) has led to a renewed attention to the issue of patient safety in many developed countries. The main issue involved is the role played by medical staff work in the occurrence of deaths from the medical care. According to Makary & Daniel, communication failures, misdiagnosis, bad judgments and inadequate skills have caused an average of 251,454 deaths per year in the United States in 2013. This report has taken the opposite view of the proponents of "No shame no blame" approach characterizing a non-punitive culture in which people are led to blame the system even though human responsibility is obvious. While the no-blame culture has often been presented as the success factor of an efficient safety /quality policy in medical settings (Amalberti et al., 2005; Woynar et al, 2007), discordant voices now stand to underline the limits of this approach (see eg Dekker & Breakey, 2016; Levitt, 2014 or Shojania & Dixon-Woods, 2013). These authors argue that the no-blame culture is difficult to implement in practice and suggest the implementation of a just culture that places more emphasis on individuals' behavior and performance and on their responsibility at work. In this context, this study examines – based on an in-depth longitudinal case study of a radiotherapy department that has implemented a reporting system for adverse events - the extent to which non-punitive culture and just culture can live together in the same organizational unit. By combining in-depth interviews with members of the quality team and a questionnaire survey administered to all staff, we evaluate the current safety subcultures in the service. The content analysis of the interviews and the treatment of questionnaires following the methodology of the Agency for Healthcare Research and Quality allows to see the emergence of three subcultures in the radiotherapy department studied: a reporting subculture, a non-punitive subculture and, to some extent, a just subculture. The study shows that the development of the safety culture in this department is based primarily on the establishment of a non-punitive subculture used as a way to encourage spontaneous reporting of adverse events. The reporting culture is therefore the more controlled dimension of the safety culture of the department. Concerning responsibility of workers, the study shows that they have no fear of punishment and are not even familiar with the term in the workplace. On the contrary, instead of a retributive just culture, the department has focused its safety culture on learning from mistakes and substantial just culture based on a system of worker participation in the preparation of procedures that prescribe the right way to work. [less ▲]

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See detailEffet de la confiance dans le leadership sur la motivation des médecins dans les CHU algériens
Bounazef, Djida ULg; Van Caillie, Didier ULg; Chabani, Smain

Scientific conference (2016, June)

L’application d’un management par la confiance dans les CHU induit l’existence d’un climat de confiance qui se base sur la collaboration, la délégation de pouvoir et la transparence. L’accroissement des ... [more ▼]

L’application d’un management par la confiance dans les CHU induit l’existence d’un climat de confiance qui se base sur la collaboration, la délégation de pouvoir et la transparence. L’accroissement des sources de motivation permet donc de satisfaire et de fidéliser le corps médical en vue du développement d’un management responsable et intégrateur. Le papier se positionne théoriquement autours des facteurs de satisfaction et d’insatisfaction de la théorie de motivation de Herzberg afin d’identifier les sources de motivation et de démotivation du corps médical dans les CHU. La problématique permet d’identifier le degré de sensibilité des médecins appartenant à des grades différents aux facteurs de motivation et de démotivation en premier lieu. Elle permet en second lieu d’étudier l’effet de l’accroissement des sources de motivation sur le développement d’un climat de confiance ; qui à son tour, engendre un management par la confiance. Les résultats de l’étude résultent d’une enquête de 2 ans permettant d’analyser 380 questionnaires de médecins exerçant dans 5 CHU algériens. Les résultats montrent que la multiplication des sources de motivation permet d’installer un climat de confiance entre les médecins et le top management à travers l’épanouissement au travail. Celui-ci sensibilise à son tour à l’application de pratiques managériales responsables basé sur la confiance réciproque. [less ▲]

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See detailThe alignment between medical subculture and hospital managerial subculture: a study of the impact of the risk perception of the power system on the perception of the leader by physicians in Algerian hospitals
Bounazef, Djida ULg; Van Caillie, Didier ULg; Chabani, Smain

Scientific conference (2016, May)

Ce papier a pour finalité d’identifier les risques RH en lien avec les composantes de la culture organisationnelle hospitalière. L’identification de ces risques permet de réduire le risque de rejet entre ... [more ▼]

Ce papier a pour finalité d’identifier les risques RH en lien avec les composantes de la culture organisationnelle hospitalière. L’identification de ces risques permet de réduire le risque de rejet entre le leader et les médecins. Le renforcement de l’attraction et des relations interactionnelles entre les parties permet de renforcer la culture. Ce renforcement conduit à une meilleure valorisation des besoins des médecins. L’identification des risques RH permet à travers la force de la culture d’optimiser la perception du leader. L’étude a pour finalité d’identifier les risques RH liés à l’impact de 11 dimensions culturelles sur la perception du leader. L’étude permet aussi d’identifier cet impact sur différentes variables définissant la perception du leadership appliqué. Les résultats montrent que les dimensions culturelles affectent différemment sur la perception positive du leader. L’impact le plus important se focalise sur sa fiabilité et sur sa qualité des prises de décision. [less ▲]

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See detailImpact de la culture nationale sur les valeurs organisationnelles des médecins dans les CHU algériens
Bounazef, Djida ULg; Van Caillie, Didier ULg; Chabani, Smain

Scientific conference (2016, April 14)

Les orientations managériales de l’hôpital sont régies par des dimensions culturelles représentant des références construites et partagées. Elle est impactée par des variations environnementales dont les ... [more ▼]

Les orientations managériales de l’hôpital sont régies par des dimensions culturelles représentant des références construites et partagées. Elle est impactée par des variations environnementales dont les spécificités de la culture nationale. Elle est cependant aussi composée de spécificités liées à sa propre sous-culture en fonction de ses parties prenantes et de son histoire. La culture nationale oriente donc les composantes culturelles de l’hôpital et impacte sur le renforcement des valeurs organisationnelles des parties prenantes dont les médecins. Le papier a pour finalité d’évaluer le niveau d’impact de la culture nationale algérienne sur les dimensions culturelles propres aux CHU algériens. Et pour ce faire, 11 dimensions culturelles sont choisies des travaux de Hofstede et de Trompenaars. Ces dimensions sont ensuite analysées afin de faire sortir leur impact sur le niveau de sensibilisation des médecins aux 12 valeurs organisationnelles choisies pour l’étude. Les résultats identifient deux principaux groupes. Il existe une forte relation entre 7 dimensions et 5 valeurs pour le premier groupe. Ainsi qu’entre 4 dimensions et 7 valeurs pour le deuxième groupe. La valeur de la lutte contre la discrimination et la violation des droits avec une distance comprise entre 0,68 et 0,84 en est la plus sensible aux dimensions culturelles. [less ▲]

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See detailThe design of performance monitoring systems in healthcare organizations : a stakeholder perspective
Rouhana, Rima; Van Caillie, Didier ULg

in Journal Medical Libanais = Lebanese Medical Journal (2016), 64/1

Monitoring the hospital’s performance is evolving over time in search of more efficiency by integrating additional levels of care, reducing costs and keeping stuff up-to-date. To fulfill these three ... [more ▼]

Monitoring the hospital’s performance is evolving over time in search of more efficiency by integrating additional levels of care, reducing costs and keeping stuff up-to-date. To fulfill these three potentially divergent aspects and to monitor performance, healthcare administrators are using dissimilar management control tools. To explain why, we suggest to go beyond traditional contingent factors to assess the role of the different stakeholders (governments, patients, authorities, personnel and administrators) that are at the heart of any healthcare organization. So, the main interest of our empirical study is to appraise how healthcare managers can foster strategic “alignment” in chaotic environments. To investigate this subject, we rely first on seminal studies to appraise the role of the main healthcare players and their influence on some organizational attributes (essentially size, lifecycle, structure, climate and technology in use). We then consider the managerial awareness and the perception of a suitable management control system (MCS) to promote a strategy-focused organization. Our methodology is based on a qualitative approach of twenty-two case studies, lead in two heterogeneous environments (Belgium and Lebanon). This method allows to illustrate, for each healthcare player, its positioning within the healthcare systems. Thus, we define how its role, its perception and its responsiveness manipulate the organization’s internal climate and shape the design of the performance monitoring systems. Our findings are expected to add knowledge on the reasons of the choice of adequate management systems, within three different healthcare organizational structures: university, general/university and general hospitals. [less ▲]

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See detailÉtude de la culture de sécurité des patients dans un service de radiothérapie: Analyse de l’interaction entre le climat de sécurité et les comportements de participation à la sécurité
Kamto Kenmogne, Marius ULg; Van Caillie, Didier ULg; BOGA, Deniz ULg et al

in Cahiers de la Sécurité et de la Justice (2016), 37

L’article analyse l’interaction entre deux dimensions de la culture de sécurité : le climat de sécurité et les comportements propices à la sécurité du patient. À partir d’un questionnaire administré ... [more ▼]

L’article analyse l’interaction entre deux dimensions de la culture de sécurité : le climat de sécurité et les comportements propices à la sécurité du patient. À partir d’un questionnaire administré auprès de l’ensemble du personnel d’un service de radiothérapie (SRT) employant 98 personnes, nous décrivons les principales forces et faiblesses du système de gestion de la sécurité (SGS) du service tel que perçu par son personnel. L’analyse des correspondances multiples (ACM) que nous réalisons permet de mettre en avant des liaisons entre perceptions du SGS et comportements de participation à l’amélioration de la sécurité des patients. Les résultats démontrent que les perceptions négatives du personnel à l’endroit du SGS et notamment la méfiance envers le principe de non-punition sont liées à la manifestation d’une absence de volonté de participer à la sécurité. De plus, dans le SRT étudié, nous observons une différence entre ceux qui ont une perception positive élevée de l’engagement de la direction du service envers la sécurité et ceux qui en ont une perception positive modérée. L’étude démontre que seuls les travailleurs ayant des perceptions positives élevées de l’engagement de la direction ont la volonté de participer à l’amélioration de la sécurité. Enfin, l’étude met en lumière deux sous-cultures de sécurité en fonction du secteur professionnel et du niveau de motivation envers la sécurité : la sous-culture des médecins opposée à celle du personnel de dosimétrie. Les premiers ont la volonté de participer à l’amélioration de la sécurité des patients alors que les seconds sont du groupe des travailleurs qui ne sont pas motivés. [less ▲]

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See detailThe Role of Government in Path- Dependent Development of SME Sector in Ukraine
Shutyak, Yuliya; Van Caillie, Didier ULg

in Journal of East-West Business (2015), 21(1), 67-90

This article studies evolution of governmental support for SME development from the times of Perestroika until 2013. Guided by institutional theory, the article revises SME development in Ukraine and ... [more ▼]

This article studies evolution of governmental support for SME development from the times of Perestroika until 2013. Guided by institutional theory, the article revises SME development in Ukraine and explains government actions through the prism of path dependence. The analysis is conducted within a matrix logic resuming the data by several periods of time corresponding to changes in the Ukrainian government and being juxtaposed to the main stages of the path dependence analytical framework. The study reveals main trends in governmental support for small business and main challenges remaining nowadays. [less ▲]

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See detailRisk of death and the economic accessibility at the dialysis therapy for the renal insufficient patients in Lubumbashi city, Democratic Republic of Congo
Mundongo Thamba, Henri; Van Caillie, Didier ULg; Mutach Kapend, Francis et al

in Pan African Medical Journal (2014), 19:61

The last five years, Lubumbashi records the emergence centers of dialysis. We achieved this study to evaluate the risk factors of death for the renal insufficient patients and the economic accessibility ... [more ▼]

The last five years, Lubumbashi records the emergence centers of dialysis. We achieved this study to evaluate the risk factors of death for the renal insufficient patients and the economic accessibility to this peak therapy. A cross sectional study based on a random sample of 53 patients has been completed in 2012. The data is analyzed using the SPSS 19.0 software. A significance level of p < 0.05 and Confidence interval fixed to 95%. The Fischer exact test and the odds ratio have been used. The participation rate was 65.4%. The mean age was 49.49 ± 13.30 years old and 60.4 % were aged > 50 years old. The sex ratio 0.3 women by men was noted. 83% of patients was private versus other category (p<0.05). 66 % are renal insufficient chronic patients versus 34 % of recent renal insufficient patients. 90% of patients were diabetic hypertensive. The patients' monthly income declared was US$ 205 for 52.8% of patients, US $ 525 for 34% patients and US $ 750 for 13.2% of patients versus US $ 1, 270 monthly mean care cost. The deaths are associated statistically with an interruption of the treatment (χ²=9.30, p=0.0022, OR= 8.5) and with the irregularity of treatment (χ²=8.65, p=0.0032, OR=6). Africa in comparison with countries of other continents, to invest in advanced medical equipment is a salutary measure, but the majority of patients are not able to pay the costs of health care. Our results shown that, the dialysis became an ultimate recourse for the renal insufficient patients at Lubumbashi city but the economic accessibility remains a major obstacle. Consequently, it's important to subsidize the health care of these patients. [less ▲]

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See detailCompeting as a Luxury SME
Riguelle, France ULg; Van Caillie, Didier ULg

in Reinecke, Sven; Berghaus, Benjamin; Müller-Stewens, Günter (Eds.) The Management of Luxury : A Practitioner’s Handbook (2014)

Historically, the luxury industry was based on family firms and independent creators or founders. Such individuals had a natural tendency to retain ownership, to consolidate their image and their ... [more ▼]

Historically, the luxury industry was based on family firms and independent creators or founders. Such individuals had a natural tendency to retain ownership, to consolidate their image and their traditional handicrafts and to protect their power of control. However, the industry has moved on to an industrial development logic, brought on by the increasing need for family SMEs to climb on the bandwagon of globalization. Lasting changes have been brought about by big international actors whose large and diversified high-prestige brand portfolios yield huge and still increasing turnovers. Sometimes, they strangle the historical DNA of those brands, threatening one of their greatest strategic strengths. [less ▲]

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See detailL'hôpital, une entreprise comme les autres ? Oui, mais ...
Van Caillie, Didier ULg

Conference (2014, July 07)

A l’instar d’une entreprise industrielle, l’hôpital actuel présente les caractéristiques suivantes, quel que soit son statut ou sa localisation : Il est constitué d’un ensemble de ressources rares et ... [more ▼]

A l’instar d’une entreprise industrielle, l’hôpital actuel présente les caractéristiques suivantes, quel que soit son statut ou sa localisation : Il est constitué d’un ensemble de ressources rares et limitées, de nature humaines, techniques, financières et immatérielles (savoirs et connaissances), dont il doit justifier d’une utilisation efficiente (en clair, maximiser le rapport output/coût) en regard des attentes diverses et parfois contradictoires de ses différentes parties prenantes (patients, collaborateurs, autorités de financement, autorités de contrôle) s’il veut remplir le rôle de création de valeur sociétale naturellement dévolu à toute organisation. En terme managérial, son défi quotidien est de : Gérer de manière coordonnée des flux multiples (flux des patients physiques, objets des soins ; flux des médicaments et des traitements, nécessaires à la fluidité du flux des patients ; flux d’information, traduction virtuelle des patients physiques nécessaire lui aussi à la fluidité du flux des patients) dans un souci permanent d’efficience multiple : garantir le bon soin au bon patient au bon moment avec l’information suffisante, les médicaments et l’infrastructure adéquate, le tout, au moindre coût. Simultanément, coordonner en permanence l’ensemble des ressources humaines, matérielles et financières de l’organisation, et surtout motiver la principale ressource critique, l’ensemble des collaborateurs (corps médical, corps infirmier, corps technicien de support, corps de support à la gestion), en résolvant de manière continue les défis quotidiens d’une bonne communication interpersonnelle (dans et entre les services), d’une motivation individuelle alignée sur les besoins et les attentes de l’organisation et d’une parfaite coordination avec les attentes du patient. [less ▲]

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See detailThe concept of economic security of the hospital: A new look at the levers of control
Shutyak, Yuliya ULg; Van Caillie, Didier ULg

Conference (2014, July)

Despite a significant progress achieved in the healthcare sector during last decades, we need to admit the fact that many urgent problems remain unsolved even in well developed countries. Along with other ... [more ▼]

Despite a significant progress achieved in the healthcare sector during last decades, we need to admit the fact that many urgent problems remain unsolved even in well developed countries. Along with other major factors, economic causes of these problems hold a prominent position. It is then necessary to think about a need of shifting from a view of hospitals as ever being institutions existing by default in any society to a view of hospitals as organisations with an incorporated economic mechanism, adapted to social changes and relevant economic risks. With this regard, this paper seeks to incorporate the concept of economic security of the hospital into Simons’ LOC model used in hospital management. We provide a brief overview of the concept of economic security of the organization. We adjust this concept for hospital management considering the healthcare system as an economic system and taking main problems of the hospital and interests of stakeholders in the core of strategy development. Further, we accommodate the concept with the levers of control. The result of the paper is a revised Simons’ LOC model which provides a theoretical framework for further research on hospital management and serves a modified management instrument. [less ▲]

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See detailThe concept of economic security of the hospital: A new look at the levers of control
Shutyak, Yuliya ULg; Van Caillie, Didier ULg

in Forum Scientiae Oeconomia (2014), 2/2

Despite a significant progress achieved in the healthcare sector during last decades, we need to admit the fact that many urgent problems remain unsolved even in well developed countries. Along with other ... [more ▼]

Despite a significant progress achieved in the healthcare sector during last decades, we need to admit the fact that many urgent problems remain unsolved even in well developed countries. Along with other major factors, economic causes of these problems hold a prominent position. It is then necessary to think about a need of shifting from a view of hospitals as ever being institutions existing by default in any society to a view of hospitals as organisations with an incorporated economic mechanism, adapted to social changes and relevant economic risks. With this regard, this paper seeks to incorporate the concept of economic security of the hospital into Simons’ LOC model used in hospital management. We provide a brief overview of the concept of economic security of the organization. We adjust this concept for hospital management considering the healthcare system as an economic system and taking main problems of the hospital and interests of stakeholders in the core of strategy development. Further, we accommodate the concept with the levers of control. The result of the paper is a revised Simons’ LOC model which provides a theoretical framework for further research on hospital management and serves a modified management instrument. [less ▲]

Detailed reference viewed: 60 (15 ULg)
See detailTHE CONCEPT OF ECONOMIC SECURITY OF THE ENTERPRISE: WHY DO WE NEED IT?
Shutyak, Yuliya ULg; Danylenko, Olena; Van Caillie, Didier ULg

Scientific conference (2014, April 10)

This article addresses the theoretical concept of economic security of the enterprise (ESE) and discusses its features in post-Soviet countries based on a review of the Ukrainian scientific literature ... [more ▼]

This article addresses the theoretical concept of economic security of the enterprise (ESE) and discusses its features in post-Soviet countries based on a review of the Ukrainian scientific literature. This study includes an explanation of the specific conditions of economic and social transformation as well as of the developments in post-Soviet economic science that led to the introduction of the term “economic security of the enterprise”. This research intends to explain the concept of ESE in post-Soviet economic thought and discusses its utility for different stakeholders. The main research questions are therefore: What are the approaches to a definition of ESE within the concept of ESE in Ukrainian economic thought? How can the main features of ESE be defined? What are the benefits of the concept of ESE for a firm's stakeholders? Our study is based on a qualitative content analysis of the Ukrainian economic literature considering ESE. We conducted a content analysis of the definitions of ESE presented in over 50 dissertations defended in Ukraine during the period 1999-2011. This analysis allows us to identify the distinctive features of the concept: ESE is presented as a generalizing concept, in which terms such as competitiveness, threats, and profitability point out only one aspect of the phenomenon neglecting others. The notion of economic security of the enterprise has a complex internal nature that includes a variety of structural interactions among internal elements of a firm and its external environment, and thus we suggest to define the notion of ESE via its static and dynamic dimensions. Being a broader concept than other widely applied concepts (such as Enterprise Risk Management), the concept of ESE can be of special interest for business managers as well as public authorities due to its ability to propose a solid foundation for economic security on local, regional and national levels. In this context, the economic security framework gives public authorities a basis for policy decisions regarding the future of enterprises. [less ▲]

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See detailLa pauvreté chez les indépendants : aperçu
Van Rossem, Ronan; Foubert, Joséphine; Van Caillie, Didier ULg

in Pannecoucke, Isabelle; Lahaye, Willy; Vranken, Jan (Eds.) et al Pauvreté en Belgique - Annuaire Fédéral 2014 (2014)

This chapter is a part of the Federal Compendium 2014 "Poverty in Belgium". It deals for the first time with the problem of poverty amongst self-employed people, showing first the statistical magnitude of ... [more ▼]

This chapter is a part of the Federal Compendium 2014 "Poverty in Belgium". It deals for the first time with the problem of poverty amongst self-employed people, showing first the statistical magnitude of the problem and exploring then, from a qualitative analysis, the main causes and managerial errors leading a self-employed people to poverty. [less ▲]

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See detailCoûts de soins de malades diabétiques hospitalisés en court séjour à Lubumbashi : Etude descriptive transversale
Mundongo Tshamba, Henri; Kaj Malonga, Françoise; Ditend, Grévisse et al

in Diabetes Research & Clinical Practice (2014), 103(Supplement 1), 32

Detailed reference viewed: 69 (10 ULg)