Publications and communications of Willem Standaert

Kandil, O., Dessart, L., Standaert, W., & Bosma, M. (08 January 2024). A Framework to Improve the Digital Customer Experience in Complex Services. Services Marketing Quarterly, 45 (1), 25-54. doi:10.1080/15332969.2023.2294235

Kandil, O., Standaert, W., & Dessart, L. (12 May 2023). A framework to improve the digital customer experience in a complex services context [Paper presentation]. Euregio 2023, Maastricht, Netherlands.

Standaert, W. (2021). Digital growth Strategies at Drone Racing League. Journal of Information Technology Teaching Cases, 11 (1), 2-7. doi:10.1177/2043886920939252