[en] Performance assessment ; non-profit providers ; Public providers ; for-profit providers ; home services ; voucher-service system
[en] Within the Belgian service-voucher system, various types of organizations can provide services (house cleaning, ironing and various types of help to vulnerable persons). Based on a detailed survey covering 50 providers of different types, this paper examines their comparative performance based on three different specifications of the latter and by using Data Envelopment Analysis.