Reference : Overview of performance evaluation tools and their relevance to social enterprises
Scientific congresses and symposiums : Unpublished conference
Business & economic sciences : Social economics
Overview of performance evaluation tools and their relevance to social enterprises
Mouchamps, Hugues mailto [Université de Liège - ULg > HEC-Ecole de gestion de l'ULg : UER > Social Entrepreneurship >]
3rd EMES International Research Conference on Social Enterprises
4 - 7 July 2011
EMES network
[en] Performance ; Evaluation ; Management tools
[en] This paper reviews a broad range of performance evaluation tools available for social enterprises and compare them. Therefore we develop an analytical framework based on the specificities of social enterprises and on performance management theory. This framework incorporates the most relevant criteria that will allow to determine whether a tool includes the ideal characteristics to evaluate performance in social enterprises and to what extent. Three of the most representative and widespread tools, the balanced scorecard, the social return on investment and the global reporting initiative framework, are then studied and compared through this analytical framework.
Centre d'Économie Sociale - CES
Groupe coopératif CERA ; Région wallonne : Direction générale de l'Economie et de l'Emploi - DGEE ; Université de Liège
Performance evaluation in social enterprises

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