Reference : Improvement of Physicians’ Patient-Centeredness: An Empirical Evidence of the Benefit...
Scientific congresses and symposiums : Poster
Social & behavioral sciences, psychology : Theoretical & cognitive psychology
Improvement of Physicians’ Patient-Centeredness: An Empirical Evidence of the Benefits of a Communication Skills Training Program
[en] L'amélioration de la communication centrée sur le patient par le médecin: une preuve empirique des béénfices d'un programme d'entraînement à la communication
Jonius, Bénédicte[Université de Liège - ULg > Département Psychologies et cliniques des systèmes humains > Psychologie de la santé >]
[en] Objectives. No study has yet assessed the benefits of a communication skills training program on patient-centeredness. The purpose of this study is to assess the association between patients’characteristics and physicians’ communication skills before and after a communication skills training program. Methods. Correlations between physicians’ communication skills and patients’ characteristics were categorized as absent or present: the number of present correlations indicates the level of patientcenteredness. Communication skills were assessed during a consultation before and after a communication skills training program. Consultations were audio-recorded and transcripted. Communication skills were rated according to the Cancer Research Campaign Workshop Evaluation Manual. Patients’ characteristics (sociodemographic, physical and psychological) were measured before and after the training program. Results. Sixty-three physicians were included. Before training, physicians’ communication skills were associated with one patients’ sociodemographic characteristic and with one psychological characteristic. After training, physicians’ communication skills were associated with none of the patients’ sociodemographic characteristics and with four psychological characteristics. Conclusions. This study highlights that physicians’ patient-centeredness may be improved through a communication skills training program. After training, physicians are more centered on patients’ psychological characteristics and not on patients’ sociodemographic characteristics anymore. This study underlines the need to design communication skills training which may further improve patient-centeredness.