Reference : The emotional competence of service contact employees. Effects on rapport, customer sati...
Scientific congresses and symposiums : Unpublished conference
Business & economic sciences : Marketing
http://hdl.handle.net/2268/89185
The emotional competence of service contact employees. Effects on rapport, customer satisfaction and loyalty
English
Delcourt, Cécile mailto [Université de Liège - ULg > HEC-Ecole de gestion de l'ULg : UER > UER Management >]
Van Riel, Allard mailto [> >]
van Birgelen, Marcel [> >]
Gremler, Dwayne [> >]
May-2011
Yes
No
International
Association Française du Marketing
May 2011
Brussels
Belgium
Researchers
http://hdl.handle.net/2268/89185

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