Reference : The emotional competence of service contact employees. Effects on rapport, customer sati...

	Document type :	Scientific congresses and symposiums : Unpublished conference
	Discipline(s) :	Business & economic sciences : Marketing
	To cite this reference:	http://hdl.handle.net/2268/89185

Title :	The emotional competence of service contact employees. Effects on rapport, customer satisfaction and loyalty
Language :	English
Author, co-author :	Delcourt, Cécile [Université de Liège - ULg > HEC-Ecole de gestion de l'ULg : UER > UER Management >]
	Van Riel, Allard [ > > ]
	van Birgelen, Marcel [ > > ]
	Gremler, Dwayne [ > > ]
Publication date :	May-2011
On invitation :	Yes
Audience :	International
Event name :	Association Française du Marketing
Event place (city) :	Brussels
Event country :	Belgium
Permalink :	http://hdl.handle.net/2268/89185

There is no file associated with this reference.

All documents in ORBi are protected by a user license.

 

© ULg Library Network |  Feedback |  ORBi legal notices

Dspace v1.5