Reference : Delivering bad news to customers: The role of employee emotional and technical competences

	Document type :	Scientific congresses and symposiums : Unpublished conference
	Discipline(s) :	Business & economic sciences : Marketing
	To cite this reference:	http://hdl.handle.net/2268/89184

Title :	Delivering bad news to customers: The role of employee emotional and technical competences
Language :	English
Author, co-author :	Delcourt, Cécile [Université de Liège - ULg > HEC-Ecole de gestion de l'ULg : UER > UER Management >]
	Van Riel, Allard [ > > ]
	van Birgelen, Marcel [ > > ]
	Gremler, Dwayne [ > > ]
Publication date :	Jul-2011
On invitation :	Yes
Audience :	International
Event name :	European Institute of Retailing and Services Studies
Event date :	16-18 July
Event place (city) :	San Diego
Event country :	USA
Permalink :	http://hdl.handle.net/2268/89184

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