Reference : Delivering bad news to customers: The role of employee emotional and technical competences
Scientific congresses and symposiums : Unpublished conference
Business & economic sciences : Marketing
http://hdl.handle.net/2268/89184
Delivering bad news to customers: The role of employee emotional and technical competences
English
Delcourt, Cécile mailto [Université de Liège - ULg > HEC-Ecole de gestion de l'ULg : UER > UER Management >]
Van Riel, Allard mailto [> >]
van Birgelen, Marcel [> >]
Gremler, Dwayne [> >]
Jul-2011
Yes
No
International
European Institute of Retailing and Services Studies
16-18 July
San Diego
USA
Researchers
http://hdl.handle.net/2268/89184

There is no file associated with this reference.

Bookmark and Share SFX Query

All documents in ORBi are protected by a user license.