Customer Coping With Service Failures Across Cultures: A Multilevel Investigation

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Van Vaerenbergh, Yves; De Keyser, Arne; Hazee, Simon et al.

2016 • 25th Frontiers in Service Conference, Bergen, Norway

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https://hdl.handle.net/2268/198045

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Disciplines :

Marketing

Author, co-author :

Van Vaerenbergh, Yves

De Keyser, Arne

Hazee, Simon ; Université de Liège > HEC-Ecole de gestion : UER > UER Management

Costers, Annelies

Language :

English

Title :

Customer Coping With Service Failures Across Cultures: A Multilevel Investigation

Publication date :

June 2016

Event name :

25th Frontiers in Service Conference, Bergen, Norway

Event date :

June 23-26, 2016

Audience :

International

Available on ORBi :

since 08 June 2016

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