Delivering Bad New in Service Encounters: a Customer Perspective

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Unpublished conference/Abstract (Scientific congresses and symposiums)

Delcourt, Cécile; Gremler, Dwayne; van Riel, Allard et al.

2014 • AMA - SERVSIG 2014 - University of Macedonia

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Disciplines :

Marketing

Author, co-author :

Delcourt, Cécile ; Université de Liège - ULiège > HEC-Ecole de gestion : UER > UER Management

Gremler, Dwayne

van Riel, Allard

van Birgelen, Marcel

Language :

English

Title :

Delivering Bad New in Service Encounters: a Customer Perspective

Publication date :

June 2014

Event name :

AMA - SERVSIG 2014 - University of Macedonia

Event place :

Greece

Event date :

13-15 juin 2014

Audience :

International

Available on ORBi :

since 30 March 2015

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