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EMOCOMP! A customer based scale for measuring emotional competences in service employees
Delcourt, Cécile; Van Riel, Allard; van Birgelen, Marcel et al.
2010
 

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Disciplines :
Marketing
Author, co-author :
Delcourt, Cécile  ;  Université de Liège - ULiège > HEC-Ecole de gestion : UER > UER Management
Van Riel, Allard 
van Birgelen, Marcel
Gremler, Dwayne
Language :
English
Title :
EMOCOMP! A customer based scale for measuring emotional competences in service employees
Alternative titles :
[en] EMOCOMP! Une mesure des compétences émotionnelles des employés de contact basée sur les perceptions des clients
Publication date :
2010
Number of pages :
30
Available on ORBi :
since 23 December 2013

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