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| Reference : Cognitive support for a better handoff: does it improve the quality of medical communica... |
| Scientific journals : Article | |||
| Human health sciences : Public health, health care sciences & services Social & behavioral sciences, psychology : Multidisciplinary, general & others | |||
| http://hdl.handle.net/2268/135773 | |||
| Cognitive support for a better handoff: does it improve the quality of medical communication at shift change in an emergency department? | |
| English | |
Gillet, Aline  [Université de Liège - ULg > Département Psychologies et cliniques des systèmes humains > Ergonomie et intervention au travail >] | |
| GHUYSEN, Alexandre [Centre Hospitalier Universitaire de Liège - CHU > > Urgences >] | |
| BONHOMME, Suzanne [Centre Hospitalier Universitaire de Liège - CHU > > Urgences >] | |
| D'ORIO, Vincenzo [Centre Hospitalier Universitaire de Liège - CHU > > Urgences >] | |
| Nyssen, Anne-Sophie [Université de Liège - ULg > Département Psychologies et cliniques des systèmes humains > Ergonomie et intervention au travail >] | |
| In press | |
| European Journal of Emergency Medicine | |
| Lippincott Williams & Wilkins | |
| International | |
| 0969-9546 | |
| 1473-5695 | |
| London | |
| United Kingdom | |
| [en] Emergency Department (ED) ; Medical Handover ; Communication Failure ; Emergency Physician ; Patient Safety | |
| [en] In order to improve the communication during shift handover in an emergency
department, we observed the handover process and analysed the discourse between physicians at shift change first, then we created two cognitive tools and tested their clinical impact on the field. We used different measures to evaluate this impact on the health care process including frequency and type of information content communicated between physicians, duration of the handoff, physician self-evaluation of the quality of the handoff and a post-handover study of patient handling. Our results showed that the patient's medical history, significant tests results, recommendations (treatment plan) and patient follow-up were communicated to a greater extent when the tools are used. We also demonstrated that physicians spent more time at the bedside and less time consulting medical records using these tools. | |
| http://hdl.handle.net/2268/135773 |
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