Reference : E-service quality expectations: a case study
Scientific journals : Article
Business & economic sciences : Marketing
http://hdl.handle.net/2268/1284
E-service quality expectations: a case study
English
Van Riel, Allard mailto [Université de Liège - ULg > HEC - Ecole de gestion de l'ULg > Stratégie et déploiement de projets innovants >]
Semeijn, Janjaap mailto [Open Universiteit Nederland]
Janssen, Wendy [Universiteit Maastricht]
2003
Total Quality Management & Business Excellence
Routledge
14
4
437-450
Yes (verified by ORBi)
International
1478-3363
[en] Services ; e-services ; Zone of tolerance
INNOV
Researchers ; Professionals ; Students
http://hdl.handle.net/2268/1284

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