Article (Scientific journals)
E-services and offline fulfillment: How loyalty is created
Semein, Janjaap; Van Riel, Allard; Van Birgelen, Marcel
2005In Managing Service Quality, 15 (2), p. 182-194
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Keywords :
Services; Electronic Services; Fulfillment
Disciplines :
Marketing
Author, co-author :
Semein, Janjaap
Van Riel, Allard ;  Université de Liège - ULiège > HEC - École de gestion de l'ULiège > Stratégie et déploiement de projets innovants
Van Birgelen, Marcel
Language :
English
Title :
E-services and offline fulfillment: How loyalty is created
Publication date :
2005
Journal title :
Managing Service Quality
ISSN :
0960-4529
eISSN :
1758-8030
Publisher :
Emerald Group Publishing Limited
Volume :
15
Issue :
2
Pages :
182-194
Peer reviewed :
Peer Reviewed verified by ORBi
Available on ORBi :
since 19 April 2012

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