Integrating cognitive and collective aspects of work in evaluating technology

Nyssen, Anne-Sophie

doi:10.1109/TSMCA.2004.836800

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Integrating cognitive and collective aspects of work in evaluating technology

Nyssen, Anne-Sophie

2004 • In IEEE Transactions on Systems, Man and Cybernetics. Part A, Systems and Humans, 34 (6), p. 743-748

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https://hdl.handle.net/2268/10415

DOI
10.1109/TSMCA.2004.836800

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Keywords :

cognitive and collective work; evaluating health technology; naturalistic study; robotic

Abstract :

[en] Ergonomic criteria are receiving increasing attention from designers but their applications do not ensure that technology matches the user's abilities, needs, and work constraints. In this paper, we used two series of studies conducted in the healthcare system to illustrate how important work analysis is in evaluating new technology in order to identify critical dimensions of work and anticipate the impact of the devices on these dimensions: one looking at a new automatic drug device for anesthetists and one at a new robotic surgery system. Given the results, we developed a methodology for evaluation of new technology in complex systems. The aim is to insist to assess the impacts of technology on all the dimensions of work: technical, performance, cognitive, organizational, and economic. Which dimensions and criteria will be developed more in detail depends on the results of the work analysis.

Disciplines :

Computer science

Author, co-author :

Nyssen, Anne-Sophie ; Université de Liège - ULiège > Département de personne et société > Ergonomie et intervention au travail

Language :

English

Title :

Integrating cognitive and collective aspects of work in evaluating technology

Publication date :

November 2004

Journal title :

IEEE Transactions on Systems, Man and Cybernetics. Part A, Systems and Humans

ISSN :

1083-4427

eISSN :

1558-2426

Publisher :

Ieee-Inst Electrical Electronics Engineers Inc, Piscataway, United States - New Jersey

Volume :

Issue :

Pages :

743-748

Peer reviewed :

Peer Reviewed verified by ORBi

Available on ORBi :

since 07 April 2009

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