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See detailL'emploi des jeunes d'origine étrangère peu qualifiés (joepq) en Belgique. Phase exploratoire
Ould Kherroubi, Mehdi ULiege

Conference (2012, September 12)

Ce document s'inscrit dans le cadre de la Chaire diversité et innovations sociales qui est un partenariat entre HEC-Liège (EGiD) et l’Université d’Hasselt (SEIN). Mobistar, GDF-Suez Electrabel et B ... [more ▼]

Ce document s'inscrit dans le cadre de la Chaire diversité et innovations sociales qui est un partenariat entre HEC-Liège (EGiD) et l’Université d’Hasselt (SEIN). Mobistar, GDF-Suez Electrabel et B-Holding (la Société Nationale des Chemins de fer Belge- SNCB) collaborent à cette recherche. Ma recherche se focalise sur l'emploi des jeunes d’origine étrangère peu qualifiés (JOEPQ) en Belgique abordé sous l’angle de la gestion. Ce document est le fruit d'entretiens exploratoires menés auprès de quatre agents d'insertion qui travaillent directement avec mon public-cible à Bruxelles. [less ▲]

Detailed reference viewed: 117 (19 ULiège)
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See detailL'emploi des pesticides dans les cultures : entre tracteurs et détracteurs
Schiffers, Bruno ULiege

in Probio-Revue (2012), 2

Detailed reference viewed: 59 (17 ULiège)
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See detailEmploi des types de subordination dans un corpus latin
Denooz, Joseph ULiege

in Bodelot, Collette (Ed.) Morphologie, syntaxe et sémantique des subordonnants (2013)

Detailed reference viewed: 33 (15 ULiège)
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See detailEmploi du béton pour les ouvrages à la mer.
Campus, Ferdinand ULiege

in Publication A.B.E.M. (1973, May 23), (398), 37-45

See detailL'emploi du conjonctif en kirundi
Tuyubahe, Pascal ULiege

Conference (2015, September 01)

The verb in the conjuctive mood accompagnies always an other verb (auxiliary verb or verb in subordinate clause (valencielle or not) not introduced by a linking word. It is marked by an initial high tone ... [more ▼]

The verb in the conjuctive mood accompagnies always an other verb (auxiliary verb or verb in subordinate clause (valencielle or not) not introduced by a linking word. It is marked by an initial high tone on the first vowel after the first consonnant. After an auxiliary, the high tone disappears in the presence of -ra- morpheme in the present tense. Auxiliaries trigger raising from subject to subect and distinguish two type of morpheme -ra- in the conjunctive verb: -ra- determined syntactically and -ra- determined lexically. [less ▲]

Detailed reference viewed: 30 (5 ULiège)
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See detailEmploi du polymère WSR 301 dans les essais en bassin de carènes
Marchal, Jean ULiege

in Bulletin de l'ATMA (1983)

Detailed reference viewed: 9 (0 ULiège)
See detailL’emploi du smalt chez Bles et dans sa mouvance
Allart, Dominique ULiege; Oger, Cécile; Denoël, Sophie et al

in Allart, Dominique; Hoffsummer, Patrick (Eds.) L’archéométrie au service des monuments et des œuvres d’art (2003)

Detailed reference viewed: 10 (1 ULiège)
See detailL'emploi du suffixe applicatif -ir- en kirundi
Tuyubahe, Pascal ULiege

Master's dissertation (2013)

Detailed reference viewed: 20 (1 ULiège)
See detailEmploi et calcul des coffrages
Courard, Luc ULiege

Learning material (2010)

Detailed reference viewed: 209 (10 ULiège)
See detailEmploi et sclérose en plaques : apport de la neuropsychologie
DELRUE, Gaël ULiege

Conference given outside the academic context (2011)

Detailed reference viewed: 17 (2 ULiège)
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See detailLes emplois de "proboulos" chez Appien
Famerie, Etienne ULiege

in Steinmetz, Rudy; Denooz, Joseph; Dortu, Véronique (Eds.) Mosaïque. Hommages à Pierre Somville (2007)

Study of the use of "proboulos" in Appian. The word means "counsellor, senator", but never "consul"

Detailed reference viewed: 49 (3 ULiège)
See detailL’employabilité : un impératif de concurrence
Orianne, Jean-François ULiege; Conter, Bernard

Conference (2005, December 16)

Detailed reference viewed: 59 (10 ULiège)
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See detailEmployee attitudes and costumer satisfaction in the context of organizational changes.
Cornélis, I.; Vlerick, P.; De Keyser, Véronique ULiege et al

Conference (2003, March 22)

Detailed reference viewed: 24 (0 ULiège)
See detailEmployee Emotional Competence: Construct Conceptualization and Validation of a Customer-Based Measure
Delcourt, Cécile ULiege

Scientific conference (2015, March 27)

Detailed reference viewed: 39 (10 ULiège)
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See detailEmployee Emotional Competence: Construct Conceptualization and Validation of a Customer-Based Measure
Delcourt, Cécile ULiege; Gremler, Dwayne; van Riel, Allard et al

in Journal of Service Research (2016), 19(1), 72-87

Customers often experience intense emotions during service encounters. Their perceptions of how well contact employees demonstrate emotional competence in emotionally charged service encounters can affect ... [more ▼]

Customers often experience intense emotions during service encounters. Their perceptions of how well contact employees demonstrate emotional competence in emotionally charged service encounters can affect their service evaluations and loyalty intentions. Previous studies examining employees’ potential to behave in emotionally competent ways (i.e., employee emotional intelligence [EEI]) have used self- or supervisor-reported scales to predict customer outcomes, presenting EEI as stable and independent of the context. However, service firms should be more concerned with the actual display of emotionally competent behaviors by employees (employee emotional competence [EEC]), because employee behaviors vary across encounters. Moreover, a customer perspective of EEC is useful as customer perceptions of employee performance are crucial predictors of satisfaction and loyalty. Therefore, this study proposes a conceptualization and operationalization of EEC in a service encounter context. On the basis of a comprehensive literature review and in-depth interviews, the authors develop a scale to capture customer-perceived EEC, defined as an employee’s competence in perceiving, understanding, and regulating customer emotions during a discrete service encounter. The scale achieves good reliability and validity. Researchers can use it to explore the role of EEC in service contexts; managers can employ the scale to diagnose EEC and improve customers’ service encounter experiences. [less ▲]

Detailed reference viewed: 193 (14 ULiège)
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See detailEmployee Emotional Competence: Its Nature, Importance, and Implications
Delcourt, Cécile ULiege; Gremler, Dwayne; van Riel, Allard et al

Conference (2015)

Detailed reference viewed: 64 (0 ULiège)
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See detailEmployee perspectives on safety citizenship behaviors and safety violations
Chmiel, Nik; Laurent, Julie ULiege; Hansez, Isabelle ULiege

in Safety Science (2017), 93

Two studies investigate whether employees viewing discretionary safety activities as part of their job role (termed safety citizenship role definitions, SCRDs) plays an important part in predicting two ... [more ▼]

Two studies investigate whether employees viewing discretionary safety activities as part of their job role (termed safety citizenship role definitions, SCRDs) plays an important part in predicting two types of safety violation: routine violations conceptualized as related to an individual’s available cognitive energy or ‘effort’; and situational violations, which are those provoked by the organization (Reason, 1990). Study 1 showed SCRDs predicted situational violations only, and partially mediated the relationships between Perceived Management Commitment to Safety (PMCS) and work engagement with situational violations. These findings add to those by Hansez and Chmiel (2010), showing that routine and situational violations have predictors that differ. Study 1 findings also extend research reported by Turner et al. (2005), by showing that the effect of Job Control on SCRDs was mediated by both PMCS and work engagement. In study 2, participation in discretionary safety activities (safety participation) mediated the relationship between SCRDs and situational violations. Similar to study 1 The link between SCRDs and routine violations was non-significant and, strikingly, so was the link between safety participation and routine violations. These results support the view that processes involving SCRDs and safety participation are not cognitive-energetical in nature. In addition, study 2 findings extend previous work by Neal and Griffin (2006) by showing that SCRDs and safety knowledge partially mediated relationships between safety motivation and safety participation, whereas the direct effect of safety motivation on safety participation was non-significant. The results from both studies support the view that SCRDs are important in predicting situational violations. In study 2 SCRDs were shown to partially mediate the relationship between safety motivation and selfreported participation in discretionary safety activities (Safety Participation) which, in turn, related to situational violations. Interestingly there was no significant direct link between SCRDs and situational violations. These findings support the view that the effect of SCRDs on situational violations is fully mediated by participation in discretionary safety activities. [less ▲]

Detailed reference viewed: 46 (17 ULiège)
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See detailEmployee well-being and customer satisfaction in the context of work environment changes.
Cornelis, I.; Vlerick, P.; Hansez, Isabelle ULiege et al

Conference (2005, May 15)

Detailed reference viewed: 15 (2 ULiège)