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Peer Reviewed
See detailDelivering Bad New in Service Encounters: a Customer Perspective
Delcourt, Cécile ULg; Gremler, Dwayne; van Riel, Allard et al

Conference (2014, June)

Detailed reference viewed: 23 (1 ULg)
Peer Reviewed
See detailDelivering Bad News to Customers: An Employee Perspective
Delcourt, Cécile ULg; Gremler, Dwayne; Greer, Dominique

Conference (2016, June)

Detailed reference viewed: 41 (4 ULg)
Peer Reviewed
See detailDelivering bad news to customers: The role of employee emotional and technical competences
Delcourt, Cécile ULg; Van Riel, Allard ULg; van Birgelen, Marcel et al

Conference (2011, July)

Detailed reference viewed: 43 (7 ULg)
Full Text
See detailDelivering services: a balanced approach for Moldova
Porignon, Denis ULg

Conference given outside the academic context (2013)

Detailed reference viewed: 21 (0 ULg)