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See detailSur Capitalisme, désir et servitude. Lettre à Frédéric Lordon
Pieron, Julien ULg

in Dissensus (in press), 6(printemps 2014),

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See detailMarketing in Nollywood
Jedlowski, Alessandro ULg

in Mingant, Nolwenn (Ed.) Film Marketing Into the Twenty-First Century (in press)

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See detailEmployee Emotional Competence: Construct Conceptualization and Validation of a Customer-Based Measure
Delcourt, Cécile ULg; Gremler, Dwayne; van Riel, Allard et al

in Journal of Service Research (in press)

Customers often experience intense emotions during service encounters. Their perceptions of how well contact employees demonstrate emotional competence in emotionally charged service encounters can affect ... [more ▼]

Customers often experience intense emotions during service encounters. Their perceptions of how well contact employees demonstrate emotional competence in emotionally charged service encounters can affect their service evaluations and loyalty intentions. Previous studies examining employees’ potential to behave in emotionally competent ways (i.e., employee emotional intelligence [EEI]) have used self- or supervisor-reported scales to predict customer outcomes, presenting EEI as stable and independent of the context. However, service firms should be more concerned with the actual display of emotionally competent behaviors by employees (employee emotional competence [EEC]), because employee behaviors vary across encounters. Moreover, a customer perspective of EEC is useful as customer perceptions of employee performance are crucial predictors of satisfaction and loyalty. Therefore, this study proposes a conceptualization and operationalization of EEC in a service encounter context. On the basis of a comprehensive literature review and in-depth interviews, the authors develop a scale to capture customer-perceived EEC, defined as an employee’s competence in perceiving, understanding, and regulating customer emotions during a discrete service encounter. The scale achieves good reliability and validity. Researchers can use it to explore the role of EEC in service contexts; managers can employ the scale to diagnose EEC and improve customers’ service encounter experiences. [less ▲]

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See detailPâque, Désiré
Pirenne, Christophe ULg

in Finscher, Ludwig (Ed.) Die Musik in Geschichte und Gegenwart (in press)

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See detailRadoux (Familie)
Pirenne, Christophe ULg

in Finscher, Ludwig (Ed.) Die Musik in Geschichte und Gegenwart (in press)

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See detailDupuis, Sylvain
Pirenne, Christophe ULg

in Finscher, Ludwig (Ed.) Die Musik in Geschichte und Gegenwart (in press)

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See detailAffixes transitivisants en français Examen morphologique des données du LVF
Mazziotta, Nicolas ULg; Martin, Fabienne

in Actes du 27e Congrès International de Linguistique et de Philologie Romanes (in press)

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See detailLa modernité multiple du rock
Pirenne, Christophe ULg

Book published by Klincksiek (in press)

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See detailVariation de la ponctuation dans une charte originale en double expédition écrite en français à Liège au XIIIe siècle
Mazziotta, Nicolas ULg

in Rochelois, Cécile; Fasseur, Valérie (Eds.) Ponctuer l'œuvre médiévale: des signes au sens (in press)

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See detailLa Congrégation des Rites et la sainteté antique
Delfosse, Annick ULg

in Dompnier, Bernard (Ed.) Le catholicisme moderne et les saints des origines (in press)

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See detailVreuls, Victor
Pirenne, Christophe ULg

in Nouvelle Biographie Nationale (in press)

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See detailArsinoe II come dea attraverso le sue epiclesi cultuali
Caneva, Stefano ULg

in Athenaeum : Studii Periodici di Letteratura e Storia (in press), 103(1), 95-122

Dopo una introduzione storica e storiografica sul significato dei culti regali ellenistici, l’intervento esamina alcuni dei nomi divini attribuiti ad Arsinoe II nelle fonti letterarie e documentarie, con ... [more ▼]

Dopo una introduzione storica e storiografica sul significato dei culti regali ellenistici, l’intervento esamina alcuni dei nomi divini attribuiti ad Arsinoe II nelle fonti letterarie e documentarie, con l’eccezione dell’epiclesi esclusiva Philadelphos. Scopo della ricerca è 1) una valutazione delle strategie di inserimento della nuova dea nel pantheon tradizionale; 2) una riflessione sull’autoconsapevolezza degli antichi in relazione alla propria tradizione religiosa, per come essa si manifesta attraverso l’oculata manipolazione di un elemento essenziale nella definizione della divinità, qual è il nome divino. Un’Appendice elenca, in tre tabelle, tutte le denominazioni greche di Arsinoe II (esclusa Philadelphos), fornendo indicazioni sulla fonte, la sua collocazione spaziale e temporale e sulla divinità tradizionale di riferimento. [less ▲]

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See detailIdentification of cardiac repercussions after intense and prolonged concentric isokinetic exercise in young sedentary people.
LE GOFF, Caroline ULg; Kaux, Jean-François ULg; Couffignal, Vincent et al

in Clinical physiology and functional imaging (in press)

INTRODUCTION: Cardiopathies are the world's leading cause of mortality and morbidity. Although rare, cardiovascular accidents can occur during intense and infrequent sporting activity, particularly among ... [more ▼]

INTRODUCTION: Cardiopathies are the world's leading cause of mortality and morbidity. Although rare, cardiovascular accidents can occur during intense and infrequent sporting activity, particularly among those who are unaware of their heart condition. The development of cardiospecific biochemical markers has led to a reconsideration of the role of biology in the diagnosis of cardiovascular illnesses. The aim of this study therefore was, through the use of cardiac biomarker assays, to highlight the impact of sustained physical effort in the form of intense and prolonged concentric isokinetic exercise and to research potential cardiovascular risks. MATERIALS AND METHODS: Eighteen subjects participated in a maximal concentric isokinetic exercise involving 30 knee flexion-extensions for each leg. Five blood tests were taken to study the kinetics of the cardiac biomarkers. Haemodynamic parameters were measured continuously using a Portapres, and respiratory parameters were measured using a Sensormedics Vmax 29C. RESULTS: The results showed significant increases in the creatine kinase, myoglobin, homocysteine and haemoglobin cardiac markers. Evolutionary trends were also observed for the following biomarkers: NT-proBNP, myeloperoxydase and C-reactive protein. All the physiological parameters measured presented statistically significant changes. CONCLUSION: Isokinetic effort leads to the release of cardiac markers in the blood, but these do not exceed the reference values in healthy subjects. Maximal concentric isokinetic exercise does not, therefore, lead to an increased risk of cardiovascular pathologies. [less ▲]

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See detail"Mise en mots" et "mise en image" du processus spirituel : vers une nouvelle approche du portrait dévotionnel dans la peinture flamande de la fin du Moyen Âge
Falque, Ingrid ULg

in Dekoninck, Ralph; Guiderdoni, Agnès (Eds.) dire, penser, éprouver l'image durant la première modernité (in press)

Cet article consiste en une présentation de la problématique de notre thèse de doctorat, consacrée à l'étude de la dimension spirituelle du portrait de dévot dans la peinture des anciens Pays-Bas (1400 ... [more ▼]

Cet article consiste en une présentation de la problématique de notre thèse de doctorat, consacrée à l'étude de la dimension spirituelle du portrait de dévot dans la peinture des anciens Pays-Bas (1400-1550) [less ▲]

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See detail*Corticea
Pfister, Max; Valenti, Gianluca ULg

in Lessico Etimologico Italiano (in press)

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See detailLe faussaire
Havelange, Carl ULg

in Durante, Erica (Ed.) De l'humain au post-humain: le double et ses récits (in press)

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See detailConfigurations publiques de Dionysos dans le cadre de l'hellénisation de Rome
Caneva, Stefano ULg

in Pirenne, Vinciane; Bonnet, Corinne; Pironti, Gabriella (Eds.) Dieux des Grecs, dieux des Romains : panthéons en dialogue à travers l’histoire et l’historiographie (in press)

En 140/39 av. J.-C., une mission romaine composée, entre autres, de Scipion Emilien et du philosophe Panétios visita les alliés orientaux de Rome et se rendit notamment à Alexandrie. Le roi Ptolémée VIII ... [more ▼]

En 140/39 av. J.-C., une mission romaine composée, entre autres, de Scipion Emilien et du philosophe Panétios visita les alliés orientaux de Rome et se rendit notamment à Alexandrie. Le roi Ptolémée VIII y accueillit officiellement ces hôtes prestigieux, vêtu d’un habit étrange : un chiton long et subtil, dont les auteurs anciens réfèrent unanimement l’effet efféminé et caricatural, au point de susciter le rire des Romains et une condamnation du luxe effréné et décadent du royaume égyptien par comparaison avec la sobriété romaine. Il a fallu attendre une étude de H. Heinen en 1983 pour reconnaître, d’une part, l’envergure idéologique du lien entre la tenue de Ptolémée VIII – en fait empruntée à l’iconographie hellénistique de Dionysos – et la mise en scène officielle de la tryphè et du pouvoir royal et, de l’autre, le sens politique de la représentation caricaturale qu’en donna probablement déjà Panétios, représentation qui fut relayée et amplifiée par toute une tradition historiographique philo-romaine, qui se développa tout au long de la conquête romaine de la Méditerranée et ensuite à l’occasion du conflit entre Octavien et Antoine. Cette tradition nous a transmis, par le biais des auteurs de l’époque impériale, un discours fondé sur l’opposition entre Rome (et l’Italie), vertueuse source de citoyens et de soldats, et l’Orient dégénéré. Dans un tel cadre, Dionysos et le dionysisme sont sollicités pour servir à la construction d’un modèle accusatoire contre les ennemis de Rome, incarnant le désordre dans une dimension à la foi individuelle et institutionnelle. Mais est-ce que cette vision idéologique nous donne un portrait satisfaisant des rapports réels entre Rome et Dionysos / Bacchos / Liber Pater ? En partant de cette question, je propose dans ma contribution une approche visant à analyser, à l’aide de sources aussi littéraires que documentaires, les contextes de contact entre Rome et Dionysos de l’époque hellénistique au début du Principat, pour essayer de mettre en relief les relations entre, d’une part, la répulsion et le refus idéologiques du dionysisme, de l’autre les démarches d’appropriation et d’adaptation, à la culture romaine, de traits caractérisant les cultes hellénistiques de Dionysos et leurs utilisation dans la mise en forme des pratiques du pouvoir et de leurs représentations. [less ▲]

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See detailDisgust: History, Language, Politics and Aesthetics of a Complex Emotion
Delville, Michel ULg; Von Hoffmann, Viktoria ULg; Norris, Andrew

Book published by PULG (in press)

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See detail“How are you Vulnerable?”: Using Participation for Vulnerability Analysis in Emergency Planning
Rossignol, Nicolas ULg; Turcanu, Catrinel; Fallon, Catherine ULg et al

in Journal of Risk Research (in press)

Scientists in many fields of research have developed models, theories and concepts attempting to grasp and manage dangers that are often difficult to imagine. Among the different perspectives, the Science ... [more ▼]

Scientists in many fields of research have developed models, theories and concepts attempting to grasp and manage dangers that are often difficult to imagine. Among the different perspectives, the Science and Technology Studies (STS) Vulnerability Approach seems very promising. Relying on a constructivist paradigm, it is based on an inductive collection and analysis of a wide range of factors, with a particular focus on cultural factors and actual day-to-day practices. In this paper, we present the roots of this approach and we display findings based on three case studies exploring emergency planning in three different contexts (a city near a SEVESO plant, a school near a nuclear plant, and a city confronted to multiple catastrophic scenarios). The cases studies were realized by conducting three Focus Groups with different types of stakeholders (citizens, teachers, firemen, decision makers, etc.). After presenting the results of the case studies, we discuss how stakeholders’ participation can inform such type of vulnerability analysis in the context of emergency planning. We argue that participation fosters a deep understanding of actual safety governance practices which allows innovative results to emerge as well as it initiates a learning process among the participants. It contributes to questioning the relations between decision-makers, experts and citizens. It has the potential of bypassing the positivist and quantitative rationale of safety, and thus, of redefining the vulnerability governance. As a conclusion, we question the role of such STS vulnerability approach within the actual vulnerability governance. [less ▲]

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See detailMollino, Carlo
Prina, Daniela ULg

in Atkinson, Harriet; Kettley, Sarah; Edwards, Clive (Eds.) et al Encyclopedia of Design (in press)

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