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See detailGérer un projet CRM en PME. Guide méthodologique à destination des responsables internes de projets
Lisein, Olivier ULiege

Learning material (2005)

Gérer l’élaboration et l’implémentation d’un projet TIC : tel est le défi auquel sont confrontées de plus en plus d’entreprises. Comme le montrent les expériences en la matière, arriver à des résultats ... [more ▼]

Gérer l’élaboration et l’implémentation d’un projet TIC : tel est le défi auquel sont confrontées de plus en plus d’entreprises. Comme le montrent les expériences en la matière, arriver à des résultats tangibles et engendrer un return positif sur les investissements consentis nécessitent que ces projets soient mûrement réfléchis. Il importe pour ce faire que soit menée une approche transversale de gestion du projet, prenant en compte, outre bien entendu ses aspects technologiques, la façon dont le projet TIC s’insère dans le contexte de l’entreprise (organisation du travail, structure, processus, flux d’information, etc.) et se positionne par rapport et aux objectifs stratégiques poursuivis par l’entreprise (positionnement sur les marchés, avantage concurrentiel, etc.). C’est dans cet objectif qu’est conçu ce guide méthodologique. Axé sur la question de la gestion de l’implémentation d’un projet CRM dans une PME, ce cahier a pour vocation d’aider les gestionnaires de projet de ce type dans leurs démarches de réflexion. Adapté au contexte des PME ainsi qu’aux spécificités et attendus des solutions informatiques de type CRM, ce guide méthodologique offre un canevas aux responsables de projet internes aux entreprises, à qui est confiée la responsabilité de la gestion de l’implémentation d’un CRM. La démarche qui leur est proposée, au travers de ce document, se veut transversale et centrée sur les différentes composantes de la gestion de leur projet : stratégique, organisationnelle, technologique et humaine. En ce sens, ce guide méthodologique entend couper court à toute fausse idée - encore largement répandue - qui ferait croire qu’un projet CRM ne serait qu’un "simple" projet informatique à gérer. Au contraire, la mise en place d’un solution informatique de ce type s’avère être un véritable projet stratégique et organisationnel pour la PME qui décide d’y recourir, demandant de ce fait à être géré en conséquence. Au niveau de sa présentation, ce guide est subdivisé en trois chapitres principaux, reprenant les trois grandes phases de la gestion d’un projet CRM (phase de conception du projet, phase de développement, phase d’implémentation et d’utilisation). Chaque chapitre présente de façon détaillée l’étape en question, en invitant le gestionnaire de projet à s’insérer dans un fil conducteur de pensée et en lui présentant différents outils et méthodologies pour conduire ses réflexions. Il est néanmoins à noter que les différents chapitres et éléments de ce guide, séparés pour des raisons de présentation, ne doivent pas être perçus comme décloisonnés et indépendants les uns des autres ; ils sont au contraire reliés entre eux au travers d’une approche processuelle de la gestion de projet. Les démarches présentées veillent à ce que soient systématiquement pris en compte, étape par étape, les différents axes de la gestion d’un projet de cette envergure, à savoir les éléments stratégiques, technologiques, organisationnels et humains liés à la gestion d’un projet CRM. Celles-ci sont de plus appuyées de différents arguments, justifiant les raisons sous-jacentes à la nécessité de les mener à bien pour le bon déroulement du projet. Elles sont également reliées à des fiches méthodologiques et d’exercices, reprises en annexes, que les responsables de projets CRM pourront mettre à profit dans la conduite de leurs réflexions. En outre, la lecture de ce guide se veut facilitée par la présentation régulière de schémas et synthèses permettant aux gestionnaires de projets de tirer des bilans réguliers sur la logique et l’état d’avancement de leurs réflexions. Ces derniers trouveront également, en cours de texte, différents exemples de situations rencontrées dans des PME confrontées à la gestion d’un projet de ce type. Ces exemples – s’avérant parfois être davantage des "contre-exemples" – sont mis à profit pour illustrer les concepts de ce guide et mettre en évidence certaines difficultés auxquelles ont fait face des PME dans leur démarche d’implantation d’un projet CRM. [less ▲]

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See detailSécurité des aliments, HACCP et traçabilité.
Anceau, Christine ULiege; Sindic, Marianne ULiege; Deroanne, Claude

in Troupeaux et Cultures des Tropiques (2005), III(VI), 54-57

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See detailReversing the Brazil nut effect
Ludewig, François ULiege; Vandewalle, Nicolas ULiege

in European Physical Journal E -- Soft Matter (2005), 18(4), 367-372

We propose a lattice model for studying the Brazil Nut Effect (BNE), i.e. the phase segregation occuring when a granular material is vertically shaked. The model considers the tap intensity and the ... [more ▼]

We propose a lattice model for studying the Brazil Nut Effect (BNE), i.e. the phase segregation occuring when a granular material is vertically shaked. The model considers the tap intensity and the mobility mu of the grains as the main physical parameters. Different mobilities for different grain species lead to segregation (BNE) patterns, reverse segregation (RBNE) patterns, "sandwhich" layered structures or vertical domains. A phase diagram (decompaction chi, mobility difference between both species Delta mu) is obtained in which the different phases are emphasized. In a narrow region of the diagram, different phases coexist. It is shown that the BNE segregation could be reversed by increasing the tap intensity or the characteristics of the grains. Numerical results are compared with earlier experimental works. [less ▲]

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See detailEffects of BM-573, a thromboxane A(2) modulator on systemic hemodynamics perturbations induced by U-46619 in the pig
Tchana-Sato, Vincent ULiege; Dogné, Jean-Michel ULiege; Lambermont, Bernard ULiege et al

in Prostaglandins & Other Lipid Mediators (2005), 78(1-4), 82-95

The aim of our study was to evaluate the effects of thromboxane A(2) (TXA(2)) agonist, U-46619, on systemic circulatory parameters in the pigs before and after administration of a novel TXA(2) receptor ... [more ▼]

The aim of our study was to evaluate the effects of thromboxane A(2) (TXA(2)) agonist, U-46619, on systemic circulatory parameters in the pigs before and after administration of a novel TXA(2) receptor antagonist and synthase inhibitor (BM-573). Twelve anesthetized pigs were randomly assigned in two groups: in Ago group (n=6), the animals received six consecutive injections of U-46619 at 30 min interval, while in Anta group (n = 6) they received an increasing dosage regimen of BM-573 10 min before each U-46619 injection. The effects of each dose of BM-573 on ex vivo platelet aggregation induced by arachidonic acid, collagen or ADP were also evaluated. Vascular properties such as characteristic impedance, peripheral resistance, compliance, arterial elastance were estimated using a windkessel model. Intravenous injections of 0.500 mg/ml of BM-573 and higher doses resulted in a complete inhibition of platelet aggregation induced by arachidonic acid. In the same conditions, BM-573 completely blocked the increase of arterial elastance, and stabilized both mean aortic blood pressure and mean systemic blood flow. In conclusion, BM-573 could therefore be a promising therapeutic approach in pathophysiological states where TXA(2) plays it main role in the increase of vascular resistance like in pathologies such as systemic hypertension. (c) 2005 Published by Elsevier Inc. [less ▲]

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See detailTour du monde de l'édition belge
Habrand, Tanguy ULiege

Article for general public (2005)

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See detailConséquences de la chirurgie de transposition du muscle grand dorsal
Forthomme, Bénédicte ULiege; Heymans, Olivier; Grandjean, François-Xavier ULiege et al

in Abstract book de la 5ème Journée Belge d’Isocinétisme du GIBL (2005, December)

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See detailIntérêt de l’exercice excentrique dans le traitement de l’épicondylite chronique
Croisier, Jean-Louis ULiege; Foidart-Dessalle, Marguerite ULiege; Crielaard, Jean-Michel ULiege et al

in Abstract book de la 5ème Journée Belge d’Isocinétisme du GIBL (2005, December)

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See detailTiming Feedback Control of a Rhythmic System
Ronsse, Renaud; Lefevre, Philippe; Sepulchre, Rodolphe ULiege

in Proceedings of the 44th IEEE Conference on Decision and Control and European Control Conference 2005 (2005, December)

This paper addresses the question relative to the role of sensory feedback in rhythmic tasks. We study the properties of a sinusoidally vibrating wedge-billiard as a model for 2-D bounce juggling. If this ... [more ▼]

This paper addresses the question relative to the role of sensory feedback in rhythmic tasks. We study the properties of a sinusoidally vibrating wedge-billiard as a model for 2-D bounce juggling. If this wedge is actuated with an harmonic sinusoidal input, it has been shown that some periodic orbits are exponentially stable. This paper explores an intuitive method to enlarge the parametric stability region of the simplest of these orbits. Accurate processing of timing is proven to be an important key to achieve frequency-locking in rhythmic tasks. [less ▲]

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See detailValLait - Perspective d’évolution du contrôle laitier en Wallonie (Belgique)
Abras, Sven; Gillon, Alain ULiege; Bertozzi, Carlo et al

in 12ièmes Recontres Recherches Ruminants, Paris, les 7 et 8 Décembre 2005 (2005, December)

ValLait est un projet qui vise à optimaliser les valorisations des données récoltées via le contrôle laitier. Ces valorisations reposent sur une régression multiple (“BP”, pour “Best Prediction”) qui ... [more ▼]

ValLait est un projet qui vise à optimaliser les valorisations des données récoltées via le contrôle laitier. Ces valorisations reposent sur une régression multiple (“BP”, pour “Best Prediction”) qui permet d’estimer les productions journalières de lait, de matières grasses et de protéines d’un animal en se basant sur différents effets comme le stade de lactation, la date de vêlage, les historiques de production du troupeau et de la population... En outre, le modèle BP permet également, dès le début de la lactation d’un animal, de prédire ses productions journalières futures. [less ▲]

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See detailComparison of the Sensititre YeastOne and Fungitest methods with the NCCLS M27-A2 reference method for antifungal susceptibility testing of yeasts
Hayette, Marie-Pierre ULiege; Kondarowski, E.; Melin, Pierrette ULiege et al

Poster (2005, December)

Background: The recent introduction of Sensititre YeastOne, a colorimetric microdilution method that includes new antifungal agents has opened the field to MIC’s determination by an easy-to-perform method ... [more ▼]

Background: The recent introduction of Sensititre YeastOne, a colorimetric microdilution method that includes new antifungal agents has opened the field to MIC’s determination by an easy-to-perform method. The aim of this study was to compare this test with the NCCLS M27-A protocol and with Fungitest, a current routine method for yeasts susceptibility testing. Methods: Sensititre YeastOne method (Trek diagnostic), and the NCCLS M27-A2 were performed on 300 yeasts clinical isolates distributed as follow: 125 C. albicans, 273 non-albicans species. Four antifungal agents were tested by the reference method: amphotericine B (AmB), fluconazole (FZ), itraconazole (ITZ), and voriconazole (VOR). The reading of the Sensititre and NCCLS results was visually performed after 24 and 48 h respectively. The Fungitest (Biorad) method was applied on 121 among the 300 isolates and the reading was made after 24 to 48 h incubation time according to the positive control growth. Results: By the NCCLS method, the MICs50/MICs90 (µg/ml) were as follows: 1/2 (AmB); 16/64 (FZ); 0.25/4 (ITZ) and 0.125/2 (VOR). Sensititre vs. NCCLS: The overall agreement within 2 dilutions for AmB, FZ, ITZ and VOR was respectively 54, 82, 80 and 78%. The MICs50/MICs90 were in absolute concordance for VOR by both techniques. Very major errors (%) were recorded as follows: 0.01/0 (AmB with a MIC ≥ 4/8µg/ml for resistant strains respectively), 1.6 (FZ), 3.6 (ITZ) and 2.3 (VOR with a MIC ≥ 8µg/ml for resistant strains). Fungitest vs. NCCLS: The agreement between both methods including minor discrepancies was 98% (AmB), 88% (FZ) and 98% (ITZ). Following the breakpoints given by the manufacturer, very major errors were 6.3% for FZ, 0.03% for ITZ and none for AmB. Conclusions: Sensititre is a convenient alternative to the NCCLS method for yeast susceptibility testing. Fungitest in spite of good correlations must change the breakpoints and include new antifungal agents to be competitive. [less ▲]

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See detailEULAR report on the use of ultrasonography in painful knee osteoarthritis. Part 1: Prevalence of inflammation in osteoarthritis
D'Agostino, M. A.; Conaghan, P.; Le Bars, M. et al

in Annals of the Rheumatic Diseases (2005), 64(12), 1703-1709

Objectives: To assess the prevalence of inflammation in subjects with chronic painful knee osteoarthritis (OA), as determined by the presence of synovitis or joint effusion at ultrasonography (US); and to ... [more ▼]

Objectives: To assess the prevalence of inflammation in subjects with chronic painful knee osteoarthritis (OA), as determined by the presence of synovitis or joint effusion at ultrasonography (US); and to evaluate the correlation between synovitis, effusion, and clinical parameters. Methods: A cross sectional, multicentre, European study was conducted under the umbrella of EULAR-ESCISIT. Subjects had primary chronic knee OA (ACR criteria) with pain during physical activity >= 30 mm for at least 48 hours. Clinical parameters were collected by a rheumatologist and an US examination of the painful knee was performed by a radiologist or rheumatologist within 72 hours of the clinical examination. Ultrasonographic synovitis was defined as synovial thickness >= 4 mm and diffuse or nodular appearance, and a joint effusion was defined as effusion depth >= 4 mm. Results: 600 patients with painful knee OA were analysed. At US 16 (2.7%) had synovitis alone, 85 (14.2%) had both synovitis and effusion, 177 (29.5%) had joint effusion alone, and 322 (53.7%) had no inflammation according to the definitions employed. Multivariate analysis showed that inflammation seen by US correlated statistically with advanced radiographic disease (Kellgren-Lawrence grade >= 3; odds ratio (OR) = 2.20 and 1.91 for synovitis and joint effusion, respectively), and with clinical signs and symptoms suggestive of an inflammatory "flare'', such as joint effusion on clinical examination (OR = 1.97 and 2.70 for synovitis and joint effusion, respectively) or sudden aggravation of knee pain (OR = 1.77 for joint effusion). Conclusion: US can detect synovial inflammation and effusion in painful knee OA, which correlate significantly with knee synovitis, effusion, and clinical parameters suggestive of an inflammatory "flare''. [less ▲]

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See detailImagerie du pied du cheval : radiographie
Busoni, Valeria ULiege

Article for general public (2005)

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See detailOccipital nerve stimulation in refractory chronic cluster headache: a pilot study of efficacy and mechanisms in five patients
Magis, Delphine ULiege; Allena, M.; Vandenheede, Michel et al

in Cephalalgia : An International Journal of Headache (2005, December), 25(12), 1197

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See detailWhat controls pCO2 dynamics in Antarctic sea ice and related air-ice CO2 fluxes?
Delille, Bruno ULiege; Schoemann, Véronique; Lancelot, Christiane et al

Poster (2005, December)

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See detailControl of puberty by excitatory amino acid neurotransmitters and its clinical implications
Parent, Anne-Simone ULiege; Matagne, V.; Bourguignon, Jean-Pierre ULiege

in Endocrine (2005), 28(3), 281-285

Excitatory amino acids, glutamate in particular, have a marked stimulatory effect on the reproductive axis, particulary at puberty. Glutamate, N-methyl-D-aspartate (NMDA), and kainate stimulate ... [more ▼]

Excitatory amino acids, glutamate in particular, have a marked stimulatory effect on the reproductive axis, particulary at puberty. Glutamate, N-methyl-D-aspartate (NMDA), and kainate stimulate gonadotropin-releasing hormone (GnRH) secretion in immature mammals and NMDA receptor stimulation results in precocious puberty in rats and monkeys. Puberty is characterized by an increased sensitivity of GnRH to glutamate as well as an increase in glutaminase activity in the hypothalamus. Glutamatergic and GABAergic regulation of GnRH secretion seem strongly interdependent around puberty. in addition to the transsynaptic glutamatergic regulation of GnRH secretion, a coordinated activity of glutamatergic neurons and astroglial cells has been shown to play an active role in puberty. The participation of kainate receptors in the estradiol-induced advancement of puberty suggest that these receptors may be involved in the estradiol-mediated activation of GnRH secretion at puberty. A case of precocious puberty associated with hyperglycinemia illustrates the NMDA involvement in puberty in humans. in this patient, the occurrence of precocious puberty was thought to result from excessive stimulation by glycine of the NMDA receptors linked to the GnRH neurons. Glutamate plays several roles in the hypothalamic mechanism of puberty as it has been shown in animal models, but there are still few clinical data supporting the role of glutamate in human puberty. [less ▲]

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See detailResidual cognitive function in comatose, vegetative and minimally conscious states
Laureys, Steven ULiege; Perrin, F.; Schnakers, Caroline ULiege et al

in Current Opinion In Neurology (2005), 18(6), 726-733

Purpose of review The clinical evaluation of cognition in non-communicative severely brain-damaged patients is inherently difficult. In addition to novel behavioural 'consciousness-scales', the role of ... [more ▼]

Purpose of review The clinical evaluation of cognition in non-communicative severely brain-damaged patients is inherently difficult. In addition to novel behavioural 'consciousness-scales', the role of para-clinical markers of consciousness, such as event related potentials and functional neuroimaging is reviewed. Recent findings New behavioural scales for vegetative and minimally conscious patients have been shown to reduce diagnostic error but regrettably remain underused in clinical routine. Electrophysiological studies have confirmed their role in estimating outcome and possibly cognition. Several recent functional neuroimaging studies have shown residual cortical function in undeniably vegetative patients. This cortical activation, however, seems limited to primary 'low-level' areas and does not imply 'higher-order' integration, considered necessary for conscious perception. Minimally conscious patients show large-scale high-order cerebral activation, apparently dependent upon the emotional relevance of the stimulation. Summary Careful clinical assessment of putative 'conscious behaviour' in vegetative and minimally conscious patients is the first requirement for their proper diagnosis and management. Complementary functional neuroimaging and electrophysiological studies will have a major impact on future clinical decision making and may guide selective therapeutic options. At present, more experimental evidence and the elucidation of methodological and ethical controversies are awaited prior to their routine clinical use. [less ▲]

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See detailQuantifying consciousness
Laureys, Steven ULiege; Piret, Sonia ULiege; Ledoux, Didier ULiege

in Lancet Neurology (2005), 4(12), 789-790

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